Refund / Canellation Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@poochesandpaws-petfirstaid.co.uk. If your return is accepted, instructions on how and where to send your package will be provided. Postage costs are not covered and will be at your own expense or return to the store. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damaged Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it accordingly.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
For product sales, orders cannot be cancelled. If you have placed an order in error please contact us immediately. If the order has not been dispatched we may able to alter the order at our discretion.
For courses, please provide at least 7 days notice to cancel your booking to receive a full refund. Cancellations made between 6 days and 72 hours notice will receive a 50% refund. Cancellations after this time are non refundable.
If you need to reschedule your booking, you must select a new date and time within 3 months of your original booking date.
Rescheduling to a date more than 3 months from the original booking date is not automatically permitted and will be considered at our sole discretion. We may approve such requests based on availability, but there is no guarantee of approval. If we are unable to accommodate a request beyond the 3-month window, the original booking will be subject to our standard cancellation policy.
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Please contact us at support@poochesandpaws-petfirstaid.co.uk if you would like to reschedule the date of your course.